The general terms and conditions provided below will apply to all sales of goods by Qwise and its partners, through the online store qwise.ro to the Buyer, and may be modified at any time by Qwise without prior notice.
Thus, the following terms will mean:
By placing an electronic Order on the website qwise.ro, the Buyer agrees to the method of communication (email, phone) used by the Seller to conduct its operations. The Order will consist of the following documents:
If the Seller confirms the Order, this implies full acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered complete when there is an electronic confirmation (email) from the Seller to the Buyer, without requiring any acknowledgment of receipt from the Buyer. The Seller does not consider an unconfirmed Order as a valid Contract.
Order confirmation is made electronically (email). The prices of the products in the order are valid for 3 working days from the date the order is registered. The general terms and conditions of sale will be the basis for the Contract concluded in this way.
The User/Buyer understands the intellectual property rights and will not disclose to a third party or make public any information received from the Seller.
All designs, graphics, and elements of the site, the name of the site, as well as the graphic marks, are registered trademarks owned by Qwise and cannot be copied, used, or reproduced without the written consent of the owner.
All content elements, such as descriptions, drawings, graphics, and designs appearing on the site, including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, text, and/or multimedia content presented on the site, are the exclusive property of Qwise, and all rights obtained in this regard are reserved directly or indirectly through licenses for use and/or publication.
The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify, and/or alter, use, link, display, or include any of the above elements in any context other than the original one intended by Qwise, nor remove any marks indicating Qwise’s copyright over the content elements, without the express written consent of Qwise.
The entire content of the site, including but not limited to all text, technical sources of all present and future services and facilities – except where otherwise specified – belongs to Qwise.
The content of the site, regardless of its area or type, may only be used for personal purposes. Any use of the content by third parties for other purposes than personal use can only be done with the express prior written consent of Qwise. Thus, copying, taking, reproducing, publishing, transmitting, selling, distributing in whole, in part, or modified, for purposes other than personal use, is prohibited, except in the following cases:
Users are obliged to respect all copyright and related rights, as well as all other intellectual property rights that the Site Administrator and its partners hold over/in connection with the site qwise.ro.
Qwise reserves the right to take legal action against any person and/or entity that violates any of the above provisions. Requests for using the site content for purposes other than personal use can be made by email to the address mail@qwise.ro, with the specification “Attention Agency.”
Any person who sends or publishes information or materials on the site assumes the obligation not to infringe on any copyright that a third party may invoke regarding the materials and information sent to the site in any form, and the persons sending information or materials understand and accept that any violation of this obligation cannot hold Qwise responsible but only the individuals involved.
Qwise may conduct advertising campaigns and/or promotions in any section of the site at any time without requiring the Users’ consent. The spaces and dimensions of the advertising campaigns and promotions do not require Users’ consent and can be changed at any time without prior notice.
Qwise does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those strictly organized on the site.
Qwise does not assume responsibility and does not implicitly or explicitly guarantee the content of the site, including content offered by its partners or users of the site. However, Qwise will make reasonable efforts to ensure the accuracy and professionalism of the information provided on the site to gain and maintain users’ trust. In this regard, Qwise will try to correct errors and omissions as soon as possible.
The site administrator does not provide any warranties regarding the content of the site and in no case can be held liable for any loss or damage that may result from using any part/sequence/page of the site or from the inability to use it, regardless of the cause, or from any misinterpretation of the provisions of the site content.
The information provided through the site is offered in good faith, from sources considered reliable. In case any article or other information falls under copyright law, users are asked to contact us at the email address info@qwise.ro so that appropriate measures can be taken. Users must also be aware that the information presented may include inaccurate information (e.g., technical details or typographical errors). The site administrator will make every effort to correct these issues as soon as possible.
Users understand and accept that Qwise does not guarantee:
Additionally, users understand and accept that Qwise is not responsible for any inconsistencies, errors, or omissions in the information provided on the site by users. Users also understand and accept that Qwise is relieved from any responsibility for advertising messages posted on the site or through the services offered by the site, as well as for the goods or services provided by the authors of these advertising messages. Users of the site expressly agree to release Qwise from liability for any legal or extrajudicial actions that arise from the incorrect or fraudulent use of the site.
In cases of force majeure, Qwise and/or its operators, directors, employees, branches, subsidiaries, and representatives are fully exempt from any liability. Force majeure includes but is not limited to errors in the operation of Qwise’s technical equipment, lack of internet connection, lack of phone connections, computer viruses, unauthorized access to the site’s systems, operational errors, etc.
Users agree to protect and indemnify Qwise and/or its operators, directors, employees, branches, subsidiaries, and representatives from any claims, demands, actions, impositions, losses, damages, costs (including, without limitation, attorney fees), expenses, judgments, decisions, fines, settlements, or other obligations arising or related to any other action of users concerning the use of the site or the services offered through it.
Qwise does not provide any guarantees, either express or implied, regarding the operation of the qwise.ro website, the information, content, materials, or products on the site, as well as for the accuracy, reliability, completeness, or usefulness of the information and materials on the site.
Users of the site have the option to receive newsletters and alerts via email. They can choose to unsubscribe from these notifications at any time by clicking on the unsubscribe link provided in the newsletter or alert email, which they received after explicitly subscribing.
Considering that access to products offered through the site is done via an active account (based on a username and password), it is recommended that Users do not share these details with third parties, even if they claim to contact you on behalf of the site.
For increased security, we recommend that users close the browser window at the end of their visit or click “Sign out” / “Log off” on the page they visited.
A cookie is a text file that contains small pieces of information sent to your browser and stored on your computer, mobile phone, or other device when you visit a site. This cookie sends information back to the site whenever you revisit it.
Cookies can be either permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies), which are valid only until you close your browser window. Cookies can be first-party, set by the site you are visiting, or third-party, set by a different site from the one you are visiting.
We use cookies to improve the functionality of our websites, help you navigate more efficiently from one page to another, remember your preferences, and generally enhance the user experience. The cookies we use on our websites may belong to the following categories:
Strictly Necessary Cookies: These cookies are essential for you to navigate the site and use the services you have requested, such as accessing secure areas of the site. We use this type of cookies for managing user registration and authentication. Without these cookies, the services you requested cannot be provided. These cookies are first-party and can be either permanent or temporary. In short, our sites will not function properly without these cookies.
Performance Cookies: These cookies collect information about how visitors use a site, such as which pages are the most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.
We use these cookies to:
These cookies may be permanent or temporary and can be first-party or third-party. In short, they collect anonymous information about pages visited and ads viewed.
Functionality Cookies: These cookies allow a site to remember things you’ve chosen (such as your username, language, or country) and provide enhanced, more personalized options. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information used by these cookies is anonymized and cannot track your browsing activities on other sites.
We use these cookies to:
Advertising Cookies: These cookies are used to limit how often you see an advertisement and to measure the effectiveness of advertising campaigns.
Advertising cookies are used to manage advertising across the site.
Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be either permanent or temporary. In short, they are linked to the advertising services provided on our site by third parties.
Social Cookies: These cookies are used by social networks (such as Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow you to share content from qwise.ro on those networks. Qwise.ro does not control these cookies, so for more information on how they work, please check the social networks’ own pages.
If you wish to impose restrictions, block, or delete cookie files, you can do so by adjusting your web browser settings. Using qwise.ro without rejecting cookies or similar technologies indicates your consent for us to use such technologies and to process the information.
The price, payment method, and payment terms are specified in the Order. The Seller will issue an invoice to the Buyer for the Goods delivered. The Buyer’s obligation is to provide all necessary information for issuing the invoice according to the applicable legislation.
For correct communication of the invoice for the Order, the Buyer is responsible for updating their account information whenever necessary and accessing the relevant information and documents for each existing Order in their Account.
By submitting the Order, the Buyer agrees to receive invoices electronically via email to the address specified in their Account.
Exceptions to Delivery:
The Buyer can request a return of the products under the following circumstances:
Damaged Packages:
Incorrect Delivery:
Manufacturing Defects:
Right of Withdrawal:
Return Conditions:
Cost of Return and Exchange:
To ensure the protection of the users’ right to personal data protection, we have implemented specific protective measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679, which applies throughout the European Union starting from May 25, 2018 (“Regulation”).
Personal data refers to any information that can identify you, especially through an identification element such as a name, identification number, location data, an online identifier, or one or more factors related to your physical, physiological, genetic, mental, economic, cultural, or social identity.
Our company takes all necessary measures to ensure the respect of your right to personal data protection, and these conditions represent a notice established by Articles 13 or 14 of the Regulation, explaining why we collect your personal data, how we protect this data, and your rights in relation to this data collection.
We encourage you to read this document carefully and request any additional information or clarifications you deem necessary regarding the contents of this notice.
In accordance with Regulation (EU) 2017/679, Qwise will manage the personal data provided by Users in a secure manner and only for the specified purposes. By the Terms and Conditions, Users are informed that the personal data they provide will be processed for the optimal provision of internet services by Qwise, for the provision of goods and services, for advertising, marketing, and publicity services, and for statistical purposes.
Qwise performs the following processing operations: collection, recording, organization, storage, adaptation, modification, extraction, consultation, use, and, in some cases, transmission to third parties, based exclusively on and regulated by a commercial contract that ensures the security and confidentiality of the data, as well as the protection of the rights of the user regarding their personal data, in order to manage, maintain, improve, and gather information about the services offered, as well as to prevent errors and leaks of information through the IT network, legal breaches, or breaches of contractual terms.
The personal data to be collected may also be used, including through the automatic creation of profiles (for Users who have explicitly given their consent), to personalize the services offered to Users via the website and for marketing purposes. Automatic profiling will not target data from minors, and their personal data will not be processed for this purpose.
Personal data will be provided by Users voluntarily when creating a valid account on the site or subscribing to a service available on the site to benefit from the services and products offered through it. When registering on the site, Users are required to provide certain personal data such as name, surname, gender, date of birth, email address, phone number, profession, habits/preferences/behavior, and other personal information.
The User is solely responsible for all the data provided at the time of creating the user account on the site. To confirm the data and account, the User will be notified at the email address provided during account creation. This confirmation email serves to stop fraudulent actions by users who use other people’s email addresses to create fake accounts. If you receive such a message and have not personally registered on the site, please send an email to info@qwise.ro to delete the account within 3 working days. The email will contain, in PDF format, the current version of this Agreement.
The User’s profile form contains editable fields in case of wanting to modify or complete the data provided when creating the account.
The User is not obliged to provide this data; they are necessary i) for keeping records of site usage and ii) for optimally providing the services through it, for informing about promotional campaigns, for advertising, personalized marketing, and for access to additional facilities. The User’s refusal to provide the requested data will result in non-participation in promotional activities organized through the site and in the non-use of facilities and additional services offered exclusively to Users with an account on the website.
The website can also be used if the User decides not to create a profile by providing personal data, except for the exceptions specified in the Cookie Policy (an integral part of this Agreement).
In accordance with Regulation (EU) 2017/679 and Law no. 677/2001, Users benefit from the right of access, the right to rectification of data, the right not to be subject to automated decisions, and the right to seek justice. Additionally, Users have the right to object to the processing of their personal data and to request the deletion of their data.
To exercise these rights, Users can submit a written request, which they will send by email to info@qwise.ro with the specification “Request for personal data”.
The website undertakes not to send spam (commercial messages for which it does not have the prior explicit consent of the User) and to take all available technical means to ensure the security and confidentiality of the user’s data.
The website reserves the right to remove, without prior notice, the accounts and access of members who violate the Terms and Conditions, who engage in proven fraudulent activities, defamation, or attacks on the security and confidentiality of information within the website or the company operating the website.
In the context of the online communication relationship established between the site and the user, we collect and process your personal data. The collection and processing of this data are necessary to provide informative and promotional content to the user, following their voluntary completion of personal data on the site, by accessing one or more of the sections: create account, update account, subscribe to the newsletter, complete an online questionnaire, complete an online form, to obtain personalized information or commercial benefits within the campaigns promoted on the site.
The legal grounds for collecting personal data on the site can be the following:
Below, we present in detail the personal data collected, as well as the grounds, purposes, and periods of their collection. Providing the data indicated below is not mandatory to view the Website, except for those related to Cookies.
The indicated data is only necessary to provide specific services to Users who submit them.
Legal grounds for collecting these data: 1), 6)
We will store your personal data for a period that does not exceed the time necessary to fulfill the purposes for which the data is processed, and in cases where we have a legal obligation to retain your personal data for a certain period, the retention period will be as prescribed by law. Depending on the specific situation, this period may vary, ranging from 1 day to 10 years.
For a better understanding of how your data will be stored, the location where your personal data will be kept, and the exact period for which this data will be stored in our records or systems, please consult the table above.
In order to guarantee the user’s right to protection regarding the processing of personal data, we implement, for certain categories of sensitive data or data that may significantly affect rights, special technical and organizational measures to protect these categories of personal data.
To ensure a high standard of protection of your data, users have a series of rights regulated by law, which we briefly present below. For any further details, please do not hesitate to contact the Data Protection Officer within our company using the following contact details: info@qwise.ro, Strada Metalurgiei Nr15, Bârlad 731010, phone +40374948111.
The user has the right to obtain access to their personal data that we process, as well as the right to obtain copies of this data. Upon the user’s request, the first such copy will be provided to you free of charge, and any subsequent copies you may request may be subject to a fee corresponding to the effort required for extraction and formatting for transmission. The copy of the personal data can be provided either in electronic format or in physical format, depending on your request and the nature of the requested data. To request information about personal data existing on the site, the user must follow the online form for the request, or use the available email address to send a request: info@qwise.ro
Users have the right to rectify inaccurate or incomplete personal data.
